Thursday, 28 May 2009

You Opinion Please?

In reference to responding to emergency calls

Quote:

"You don't need to know what your going to, just where your going"

Your thoughts?

18 comments:

thegreenghost said...

My thoughts? Okay.

First thought - that's okay until one of us dies walking into they didn't know what. I may be somewhat biased by the news-story (last week ) that a man was jailed for 27 months for imprisoning and threatening to kill two ambulance staff; also biased by personal/colleagues' experiences.

Second thought - according to my friend in control, it's usually the other way round: people are happy to tell the call-taker what the problem is, but don't understand why they should tell them where it is, first...

Third thought - often we don't know what we're going to; even when they tell us, it's nearly always wrong.

These are my thoughts, although it has been a discussion on station at times recently.

Ghostie

PS Been reading your blog for a while, but never had anything to say before. It's nice to know things aren't too different north of the border...

Anonymous said...

Since you asked, it should be "...what you're going to, just where you're going."

James UK said...

Rubbish. How can you prepare, both mentally, and phsically, to what you're going to, if you don't know what that is...!?!? And get the most appropriate equpiment ready etc.

Bloody stupid, especially in this day and age of technology. It's so simple to pass the data from A to B to C these days.

Sometimes I wonder if going back to sending carrier pigeons would be a better way of getting information to those who need it, when I hear things like this!

Anonymous said...

Aye you need to know where your going and yes what you are going to for both the benifit of the patient and the saftey of the crew

A broken leg on a football pitch would maybe not require breakneck speeds in the ambulance, where cardiac arrest would benifit of the extra min off arrival time.

its the balanced decisions that the crew needs to make, its their lives and that of the people on the road infront of them if they are speeding to an injury that isnt likely to be fatal if not treated quickly. why put the risk there if its not need!! and vice versa you dont know its an emergency and you take slighly more cautions approach to the scene and your too late to help the patient.....

thats all not including a dangerous situation for the crew to arrive at ofcourse they should be made aware if they will be at risk on arrival too!!

crews should get as much info as possible in my opinion!!

C

Viking83 said...

HMMM
If I can steal Ghosties method:
1) the more you know, the more you can be prepared for. At least thats what we were told. Scene assesment begins over the radio, whats the nature of the incident, how many potential patients are there, what gear should be grabbed from the bus, all these questions can at least be somewhat answered by knowing what the inicident you are going to is.
2) Cant' wait to walk into a danger area, just because we haven't been told.
3)Who is reported having said this?

stuart said...

That implies a call for a child choking, and for someone with a cold with no trouble breathing or chest pain should be responded to in the same way...as long as you know where you're going.

Or that the person you're going to has just been stabbed, and the offender is still on scene. But you don't need to know that, as long as you know where it is

ron said...

Surely this is a trick question - one of those things between Am-bu-lance people. Don't you need to know everything?

MarkUK said...

Of course you need to know what you're going to. Apart from the obvious safety reasons, it helps you prepare for what you're going to meet (probably!).

Doesn't everyone try to pull out that little bit extra on certain calls?

Louise said...

Everybody is pretty much going along my way of thinking!

Nicholas Hough said...

Horse-poop, frankly!

You need to know both, and you need to have as much information as possible really.

I'd love to know who said that to you...

Regards,
Nick
http://nickhough.blogspot.com

Solecommando said...

I cant imagine a scenario where your only given the call catergory and an address! Granted the information isnt always correct, at best it's "dynamic".

A pictue evolves in your mind as you recieve information, you then begin to consider approach, interventions ect.
Can I ask what's made you raise this?

Anonymous said...

Worst thing of all is walking into a house and finding family carrying out CPR. Although you've got your basic response equipment, if I know its an arrest I like to take in the suction unit and I like to be mentally prepared...

Metcountymounty said...

I'm sorry, but that's bollocks.

I understand the medical point of view of you don't need to know whether or not someone has HIV because you should always treat the patient the same way and protect yourself properly with gloves and not being blase, but you can't send someone to a call blind. That means going into any situation having to expect the absolute worst just in case it really is a domestic assault with suspect still on scene - who happens to hate ANYONE in uniform, or if it is a case of SIDS on triplets.

To be on a constant state of alert leads to fatigue and complacency, and ultimately burn out through stress. If there is an opportunity to lower your stress levels by telling you that the call isn't one to get concerned or overly prepared for then they should do it, you can always escalate your performance if need be, which is what we're all trained to do.

All emergency services work is hard enough as it is without some pedantic wanker adding to it.

Louise said...

We are quite often given just an address, the information is generally updated en route but sometimes we have to call and ask for the information.

I raised this due to a discussion on station. I was just interested on others opinions outside my little world............. this place seems as good a place as any to get a wide range of opinions.

MarkUK said...

Trouble is, Louise, you've simply got the same opinion 14 times over!

Anonymous said...

When I send crews I initially give locus & then try to make sure all the info I get from call taker is passed on. Obviously sometimes work load means I cant.

When I attend I def want to know whats going on.

So as MarkUk says same opinion as the rest sorry

Anonymous said...

Welcome to feeling like a mushroom fed by the great god of Orcon.

Melph said...

i think theres a middle ground here. Control should always tell you the type of call and any safety issues. On the other hand certain crews want to know every little detail of a call before they go anywhere.

Post a Comment